Position title: Field Service Technician
Division: Customer Service
Role Purpose
The Field Service Technician is responsible for carrying out agreed PPM of automation equipment
according to schedules, breakdown maintenance, providing coverage at resident sites whilst team
members are away, as well as providing additional support at resident sites where required to
ensure first-class service delivery.
Duties and Responsibilities
• Plan maintenance tasks and carry out agreed PPM of automation equipment according to
schedule,
• Carry out breakdown maintenance,
• Create reports,
• Repair and replace components where required,
• Actively work on continuous improvement and optimisation of systems and processes,
• Support daily operation at customer sites in case of incidents,
• Provide coverage at resident sites within our clients Australian market area where required,
• Adhere to Health and Safety regulations and maintain a safe work environment,
• Regularly communicate with manager and other team members where relevant to ensure
accurate flow of information and continuity of service,
• Professional conduct towards customers and colleagues,
• Responding to callouts,
• Assist the mechanical and installation team if required,
• Create SOPs,
• Adhere to policies and procedures,
• Participate in training and development opportunities where required locally, interstate and
overseas,
• Other tasks and responsibilities as reasonably directed.
Skills, Experience, Qualifications
• Electrical/mechanical trade qualification,
• Self-motivated and adaptable to changing situations,
• Full driver’s licence and ability to operate a vehicle for business purposes,
• Strong work ethic with the ability to work independently,
• Willingness to travel locally, interstate and overseas as required,
• Flexible on working hours and different shift roster,
• Team oriented,
• Good Microsoft Office skills,
• Willingness to learn about and complete training on our clients processes, systems and its components,
• Curious and solutions-focused mindset,
• Desire to collaborate, learn from others and share knowledge.
• Desirable: full electrical certification, knowledge of programmable logic controls (PLC’s),
experience with automated equipment.